General inquiries

Use the form on the right to contact us. For employment information please see the Careers section of this website.

387 Winter Street
Waltham, MA, 02451
United States

781-419-0987

Job Opportunities

part-time weekend night auditor

The Park Lodge Hotel Group is currently looking for a part-time weekend Night Auditor

Areas of Responsibility:

  • Be fully trained and equipped to handle all front desk services including guest arrival departure, reservations, monetary transactions, and information and directions for the local area.
  • Perform bucket checks to ensure all information in the Property Management System is up-to-date and accurate.
  • Adhere to all established credit card security and inventory control policies.
  • Monitor guest accounts and gain additional approval/credit when needed.
  • Maintain cash bank (at exactly the amount issued to you) and properly record daily cash transactions and paid outs.
  • Properly balance daily transactions and close daily posting.
  • Create and transmit a daily Credit Card Settlement Batch.
  • Run a nightly backup of the Property Management System.
  • Respond effectively to guest complaints/issues.

Candidates must possess a friendly, professional demeanor and strong customer service experience.  Hotel experience preferred!

Must be available to work Friday and Saturday, 11pm - 7am

Compensation: $15.00 - $17.00/hr depending on experience

guest service agent

The Park Lodge Hotel Group is currently looking for full-time Guest Service Agents

Areas of Responsibility:

  • Be fully trained and equipped to handle all front desk services including guest arrival, departure, reservations, monetary transactions, and information and directions for the local area.
  • Review all reservations, identify special requests, and pre-assign rooms to ensure guest satisfaction.
  • Properly balance cash and credit cards in order to submit a balanced shift closing to Night Audit.
  • Maintain cash bank (at exactly the amount issued to you) and properly record daily cash transactions and paid outs.
  • Work closely with Housekeeping to communicate information regarding new parties, departures, stay-over reservations and special requests.
  • Perform bucket checks and review daily reports for issues and errors.
  • Respond effectively to guest complaints/issues.

Candidates must possess a friendly, professional demeanor and strong customer service experience.  Hotel experience preferred!

Must be available to work both AM (7am-3pm) and PM (3pm-11pm) shifts.  Must be available to work weekends.

Compensation: $14.00 - $15.00/hr depending on experience